Student Grievance Redressal Policy

Bharata Mata School of Legal Studies (BSOLS) is a centre of excellence in legal education affiliated to the M G University and approved by Bar Council of India, New Delhi. BSOLS aims to provide a vibrant academic environment for its students thereby facilitating an enriching learning experience. BSOLS strongly believes that the students are the main stakeholders and components of its institutional framework. Keeping student welfare as our highest priority and to fulfil obligations as prescribed by various regulatory agencies including the university to which the institution is affiliated the BSOLS hereby declares its Student Grievance Redressal Policy.

The purpose of this policy is to set forth the principles and procedures to be followed in the matter of receiving, handling, responding to and resolving grievances raised by students of BSOLS against persons including teaching and non-teaching staff, various wings of the office administration as well as against the institution in general.

The main objectives of this policy are:

  • Maintaining a harmonious relationship between and among students, teachers, non-teaching staff, administrators and management.

  • Creating an environment in which students can freely express their grievances without
    fear of discrimination and victimisation.

  • Providing a time-bound and effective mechanism for redressal of student grievances
    and thereby enhance speedy stakeholder satisfaction.

The BSOLS shall be guided by the following principles in the matter of resolution of student grievances:

  • Ensure that the grievances are resolved in a time bound manner.

  • Provide an enhanced level of satisfaction to the students who are important stakeholders
    of BSOLS.

  • Provide easy access to students when it comes to ventilating their grievance.

  • Develop an adequate and timely institutional framework to promptly address and
    resolve student grievances fairly and equitably.

In view of the abovesaid principles, BSOLS shall constitute a Committee for redressal of student grievances in accordance with the norms laid down by regulatory bodies including the university to which it is affiliated.

The Committee shall in general deal with one or more of the following types of grievances:

  • Academic matters including teaching-learning process (excluding matters that
    which fall within the domain and jurisdiction of the Bar Council of India and the
    University).

  • Administration related matters – Infrastructure and facilities.

  • Allegations of victimisation / harassment (excluding ragging and sexual
    harassment)

Grievances / complaints relating to ragging / sexual harassment shall be preferred before committees separately constituted for the said purposes.
Grievances relating to internal assessment shall be preferred before a committee separately constituted for the purpose.

Grievances in writing can be dropped in facilities provided for that purpose at prominent places in different wings of the buildings of the institution. Alternatively, students can email their grievances to the Email Id notified by the institution or through other means as notified by the institution from time to time. Grievances submitted to the Head of the Institution or other authorities shall, if situations warrant, be referred to the Committee which shall consider it in its next meeting.

The facility provided for dropping written grievances shall be opened on completion of every 7 th day of the month. Grievances received by email shall be acknowledged within 48 hours of receipt of the same.

The committee shall meet at regular intervals on completion of every 15th day of the month. If situations warrant urgent meetings, the Committee shall be free to meet as and when necessary.

In every meeting the Committee shall consider the grievances received till the previous day and if the grievance raised is with respect to a specific individual or wing of the institution it shall refer the grievance to the said individual or wing to elicit its response.

Immediately after taking cognisance of a grievance the Committee shall communicate to the student who raised the grievance that the matter is pending consideration of the Committee.

Major grievances including grievances pertaining to matters of policy shall be referred by the committee to the Management of the institution and appropriate steps can be taken as per the guidance provided by the Management.

If the grievance involves external agencies the matter can be referred to appropriate authorities for future action. In such situations the same shall be communicated to the student who raised the grievance.

The committee shall preserve all records pertaining to grievances raised by students. A register of grievances shall be maintained detailing the date of receipt / opening of the complaint box, nature of the complaint, action taken and communication of the decision of the Committee. The minutes of the proceedings of the Committee shall also be prepared and preserved.

While disposing of a grievance the Committee shall be guided by the principles of natural justice as well as the overall objectives of this policy.

Every grievance shall be disposed of within a period of 10 days from the date on which the committee takes cognisance of the grievance in a meeting.

While disposing a grievance the Committee shall communicate to the student who raised the grievance the details with respect to resolution or rejection including reasons for the same.

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